Q

Why can't I see an estimated restoration time for my outage?

A

It’s sometimes difficult to predict restoration times during and after storm activity because outages can be numerous and widespread. Vegetation clearing may need to be completed and parts of the electrical system may need to be repaired or rebuilt to restore service, making it difficult to offer estimated restoration times while in storm mode. All available crews will work in the impacted areas around the clock until power is restored to all customers.