Financial Help

Assistance and online payment plans are available to you.

Get caught up on bills or explore assistance programs

Assistance can take up to 30 business days to apply to your account, so don't forget to set up a payment plan as well.

Evergy Connect

Outside the Evergy Connect building in Kansas City

Receive in-person or virtual account help from our energy assistance specialists

Prefer to talk to someone face to face? Visit us at Evergy Connect—walk-ins welcome! Our team can help you with payment plans, applications for financial programs and other account support services. We also offer online email support and virtual appointments.

You can email us to set up an appointment with a Connect Specialist to walk through your options. Email our Kansas City location, or our Wichita location.

Funds available for Kansas customers

Payment assistance for eligible Kansas customers is now available through a new program, Evergy Cares. This may include assistance towards an overdue account balance, along with payment-plan options to avoid shutoff and keep your power on. See if you qualify >>

Earned Income Tax Credit (EITC) helps low- to moderate-income workers and families receive a tax break. Check out more info and eligibility requirements below. 

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This way, you see local, relevant assistance information personal to you. 

Medical Customer Program

If you're home-bound and rely on electrically operated life-support equipment, we can help you make special arrangements during outages. Find out more >>

Adjustable Due Date

If you rely on Social Security or Supplemental Security Income (SSI), schedule your payment dates to align with your benefits and avoid late payment hassles. Start an application >>

Special Friend

If you're 60 or older and disabled or often away from your home for long periods, you can identify a friend, relative or agency to contact if your payment becomes overdue. These special friends aren’t responsible for your bill, but they can help you avoid potential service disconnection. To enroll, call us at 888-471-5275.