Utility Scams
Protect yourself from impersonation scams.
Scammers pretend to be a local utility to steal personal information or money.
Learn how to stay protected.
How to spot a utility scam
Evergy will NEVER ask a customer to purchase a prepaid debit card to pay for service.
Utility scams are becoming more widespread, especially as scammers increase the tactics they use to defraud and deprive customers. Threatening phone calls, fake websites, and requests for immediate payment to frighten and intimidate customers are some of the methods that scammers use to get money or personal information from customers.
Evergy offers customer programs and works with organizations that offer financial assistance to our customers. However, any call, text, or email a customer receives offering a straight discount is fraud.
Evergy is regulated by state commissions in Kansas and Missouri. As a regulated utility, we go through a detailed and thorough process with each state commission to make any changes to our rates or to gain approval of special programs.
Tips to avoid being scammed:
Be Suspicious!
Take Your Time!
Trust Your Gut!
Types of utility scams
If someone claiming to be an employee comes to your door, you can verify that they are an Evergy employee by asking to see their company identification or calling the Customer Contact Center before giving any personal or payment information.
If someone claiming to be a contractor partnering with Evergy comes to your door and attempts to enter your home without an appointment, this may be a scam! We recommend you always verify identification before allowing anyone into your home. If someone is trying to enter your home without your express knowledge or consent, call 911 and report them to the police.
Fraudulent calls claiming to be Evergy employees, asking for personal or credit card information or claiming that a customer’s meter is defective.
What to know:
- Our customer care representatives will provide a name and extension if requested.
- Evergy will never call you directly to demand account or payment information, or demand payment through a pre-paid card.
- Please do not share your account information with anyone unless you are sure it is Evergy.
- For past-due accounts, Evergy will never call to request payment on the same day as the disconnection and will never threaten to disconnect if immediate payment is not made.
Door-to -door or in person visits from someone dressed as an Evergy employee, asking about utilities, or threatening to disconnect service if immediate payment is not made.
What to know:
- Evergy does not perform door-to-door sales.
- Employees rarely need to enter a customer’s home. Always ask to see Evergy identification before giving any financial or personal information to anyone who comes to your home requesting information about your utility bill. If you can’t verify that you’re speaking with an Evergy employee, do not give them this information.
- Evergy employees carry employee identification. For a service appointment, they may be driving an Evergy vehicle or wearing Evergy-branded clothing
Scammers send fake utility bills by email that say payment is due immediately.
What to know:
- Customers who are behind on their energy bills receive written notices of possible disconnection and how to prevent it. If you receive an email notifying you that you have an overdue bill, you can always verify by logging into My Account on our website and viewing your statements.
- Monthly email reminders do not contain specific bill information. The only time we email an actual statement is upon customer request.
- Delete emails from utilities that are not your service provider and report them as spam to your email account.
- Delete and report suspicious emails that require immediate action or ask to verify personal information.
A text from a number claiming to be Evergy, threatening to disconnect your electricity if immediate payment is not made through a link within the text.
What to know:
- Evergy will never send you a text to discuss your energy billing or possible disconnection.
- If you receive a text notifying you that you have an overdue bill, you can always verify by logging into My Account on our website and viewing your statements.
- Personalization in text messages doesn’t always mean you can trust the sender. If you don’t recognize the number that is sending the text, do not respond to the text or click any links until you can verify the number.
- Scammers will disguise links as reputable to trick customers. Never click a link in a suspicious text message, even if it looks like it’s from Evergy. Always go directly to the Evergy website and log in to your account through our online portal.
Scammers will create a fake website that comes up as a clickable link when customers search for Evergy in their browser.
What to know:
- Never provide personal information via email or click any suspicious links.
- For customers using Evergy’s online bill pay system, always make online payments directly through evergy.com or through the links provided in your Evergy email.
- Go directly to Evergy’s website address instead of using search engines to find the site.
January 16, 2025 – Solar companies are going door to door telling customers that they are partnering with Evergy when they are not affiliated with us in any way. Evergy has working relationships with solar companies in our service area, but we do not partner with any of them.
December 16, 2024 – Scammers robocall customers claiming that they are affiliated with Evergy and offering an electric rebate of up to $3,000 if customers install solar panels with the scam solar company. These companies are not Evergy partners. Evergy has working relationships with solar companies in our service area, but we do not partner with any of them.
September 4, 2024 – Scammers pose as Evergy representatives, trying to deceive customers with two scam attempts offering discounts if the customer provides their credit card number over the phone immediately. Read more >>
August 30, 2023 – Scammers target Evergy customers in-person and over the phone, claiming to provide discounts on Evergy bills if customers can provide immediate payment via unauthorized means. Evergy will never send someone to a residence or business asking customers to pay via a third-party app, offer a discount, nor will they ask customers to pay via gift cards. Read more >>
August 14, 2023 – Scammers are target customers who use a search engine to contact Evergy by creating false web pages to capture personal and credit card information. Read more >>
Customers can directly access their account and manage their bill payments by logging in to the Evergy website.
You can find more information about other utility scams through our Newsroom >>